Am I entitled to a refund for a medical emergency?

I purchased tickets from Condor airlines (via CheapOair) last spring for a trip to Italy. The day before our departure date, I was taken to the emergency room with a bleeding ulcer (a condition I had never experienced before). While I was in intensive care unit, my wife called Condor to cancel our plane reservations for the next day. Condor then charged us a $400 cancellation fee. When a refund never arrived, I contacted them and I was told we would receive no refund.

Its up to what the company policy is, an emergency on your part has absolutly nothing to do with them.

If they are not going to refund the fares paid, then a cancellation fee is not justified.
If the cancellation fee applies, the balance of the fares should be repaid.

Your losses should be covered by your travel insurance if you had any. Even then, they might argue that one of you could still have flown as only one of you was in hospital. I know that is stupid but insurance companies on not on our side.

Hope you are feeling better.

Only if you had trip/travel insurance. Which is what that is for.

Did you have travel insurance?

If so - you can claim this through them.

If not - no, you've lost the money.

No. Not unless you had travel insurance. Your situation is exactly what travel insurance is for. Your reason for cancelling doesn't change the cancellation/refund policy you agreed to by purchasing the tickets. You should receive the balance of the amount you paid, minus the cancellation fee.

No.that's what travel insurance is for

Unless you had either insurance or refundable tickets, you will not get a refund. Why would you expect one? Didn't you read the Terms and Conditions before you bought.

No.

You stand Two chances. No chance and no chance at all/

No, you're not.

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