Can an airline ask for medical records of a family member if you had to cancel the flight due to their illness?
I didn't purchase flight insurance, which is on me, but the policy of the company says I should be able to redeem that ticket as a credit towards a new flight. Now that I'm trying to redeem that credit they re trying to tell me I need to show a doctor s note proving that my family member was sick. I should have gotten the original cancellation in an email and not just done it over the phone, but I didn't realize I d have these sort of issues. I feel like there has to be some sort of rule against asking for family member s medical information. I'm in the USA btw. So any assistance would be appreciated.
It's like having to get a doctor's note to miss work. It's sad that we all have to suffer because some people abused things, but that's just the way the world is now.
They are legally not demanding it. You are voluntarily providing it so that you can use credit for the cancelled flight. You can retain your privacy - they can retain your money.
The airline does have rules which you didn't follow. Your loss
Something about this seems like it is just a bunch of BS.
Airlines could care less the reason why you had to cancel a flight. You could have told them you cancelled it because your Psychic told you that Tuesday was a bad day to fly and they still would have cancelled it and given you a credit. Perhaps you can name this unnamed airline and maybe even show us where they are asking for this.
Now, if you DID have insurance and wanted a refund the insurance company would have asked for proof, but that is in the terms of the policy and not what you are claiming.
EDIT: People need to read beyond the header. If you read the details the OP did not request a refund, they obtained a CREDIT toward a future flight. Airlines could care less why you cancelled a flight if you are just getting a credit, I confirmed this with a friend who works for an Airline. The only thing that may change this is if the OP is trying to get them to waive any sort of fee, but since that was not mentioned we have no idea. Again the OP needs to update their question with the airline in question and more details.
No rule against asking for a doctor's note. Jobs and schools do it all the time. If it was in the terms of the purchase then you need to provide it.
Yes, they can ask for a doctor's note or some other documentation of the illness. It usually doesn't have to provide all of the personal details. You don't have to provide it - there's no legal obligation - but they also don't have to give you credit without obtaining proof from you.
Yes, of course. And the reason they require proof is that so many people have abused the system in the past, making up excuses when they really just changed their minds.
That's sort of odd. Usually when you cancel a flight for credit, you're already losing a significant portion for the change fee.
Of course they can.
Actually, they don't even have to be as accomdating as they are.
They are NOT asking for anyone's 'medical records'. They are asking for a doctor's certificate that says 'I examined Ms XWZ on 2 May 2019 and in my professional opinion she is not fit to fly'.
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