What can be done about a complaint to an airline?
I submitted a complaint online but am not happy at all with the response. It is a lot of nice words but nothing else. Also, I paid extra for more leg room but the seat did not give any. Is there anything more I can do?
Wait cause most of the airlines take these serious
You can contact the airline, ask to speak with a supervisor in customer service, and tell them your story. IF there's a way to step up the complaint, they'll tell you how.
You won't get anywhere with a complaint about leg room. One of their goals is to make passengers uncomfortable enough to pay for business class. I'm serious about this- it's been well documented that they do tests to determine the exact dimensions of a seat will not lose them customers to competitors, but will motivate people to pay more.
If your complaint wasn't resolved to your satisfaction you can move it up the chain to the next level. If in the end if the complaint is not resolved to your satisfaction you have to decide if it was serious enough that you no longer will fly that airline. If so, then you need to write them to that effect and tell them why.
If you just don't like the legroom you got that really isn't something they are going to do anything about. If you PAID for an upgrade such as to the Economy Plus seat and were given a regular Economy seat then you may have a valid complaint to have the difference between the two seats refunded.
Call. Online complaints are not handeled that seriousaly
Suck it up is about the only advice I can give I'm afraid. Airlines seem to have a deliberate policy over the phone of just telling you where to stick it, after giving you a long runaround "can I help you and transferring you now etc" in the event of any kind of query or complaint. Sorry, but that is the "price" of cheap flights. And they are cheap I will say that for them.
Forget about online. WRITE a proper, serious letter, the way you were taught at school, beginning 'Dear Sirs' and ending 'Yours faithfully'.
- My flight got moved to the next morning after I waited in the airport for 7 hours. Do I have a chance at a successful complaint? It was pouring outside, and the flight got delayed heavily. When it finally got there 5 hours later, the pilots said they were done for the day, and they moved the flight to early the next day. Of course, I chose to get the full refund and bail on the flight. Should I complain? (The airline is United)
- In 1947 an USA Air Force plane flew from America to Europe completely by autopilot. There were no computers at the time. How was it done? The plane took off from America, flew over the ocean, arrived in Europe and landed on a British airport completely under control of the automatic pilot. No man interfered; the autopilot took all the decisions and did everything by itself. I would have thought this impossible without a computer AI to control the plane. Anyone can explain how did that autopilot work?
- I'm travelling with a 7mo baby on a overseas flight (BA). Anyone who has done it before could you give advise over what went right and wrong? What are the packing items I need to bring with me. Taking in consideration that the airline allows a bag for the baby but with size and weigh restrictions, and bearing in mind that it is a over 12 hrs flight
- Can my friend enter the international part of the airport on my layover so I can visit him? I have a 5 hour layover in fort lauderdale coming from out of the country and I want to visit my friend who lives there at the airport bar. Should I exit through customs or can he come in if he doesn't have a ticket anywhere?