Anyone has an email of Expedia.com in the US or Expedia group so that I can make a complaint? My story is below.for your
I booked two-way airplane tickets (Cleveland to Hanoi, Vietnam) for my 5-member family through https://www.expedia.com/ back in April. The departure date is May 30 and return date is Jun 27. They charged my credit card and sent us the confirmation email. Everything looked good with Japan airline as the main carrier.
Two days before the traveling date, we called Japan airline trying to reserve a bassinet seat for our 9-month son and, out of nowhere, Japan airline told us that they don't see our names on those supposed departure flights.
We then called Expedia. They first blamed Japan airline and suggested us to call Japan airline again. After countless hours talking with both of them, we learned that it is Expedia fault: Expedia never "ticket" our departure flights! We have recorded much of our conversations with both of them.
Expedia has messed up our entire summer vacation. They caused us a lot of money and stress. I think they must be responsible for this.